- You may return your order within 10 days of receiving it.

- Items that are unworn, unwashed or defective are eligible for return. It should be in the same condition you received it in. 

- You may return an item bought on sale.

- We reserve the right to reject a return if it does not meet the eligible return criteria. 

- Returns are at your own expense. We will arrange the return courier for you, and deduct the standard shipping cost of R79 from your refund value. If you collected your order, you're welcome to return it yourself of course. 

- To initiate a return, please write to us at info@thehems.co.za, with the subject line “Return for Order #”. Please provide a description of what you will be returning and we will provide confirmation within 1-2 days. 

- After receiving and inspecting the item, you will receive an email confirming the outcome of your return. If approved, your refund will be processed within 3-5 working days. Please allow time for this to reflect in your account. 

Note: If you have received an incomplete order or defective garment, please inform us within 48 hours of receiving your package.